Remote troubleshooting

Applications

HVAC maintains levels of indoor air quality.

HVAC & building management

Detect sudden temperature spikes or airflow loss in building systems, signaling a potential failure. Remotely diagnose the issue, push updates to connected systems, or notify maintenance with detailed insights for faster, more informed manual intervention, quickly restoring operations.

Automated mechanism drilling through hard material producing sparks.

Global manufacturing

Detect a drop in production speed or equipment overheating at a factory within a global network. Remotely diagnose the precise issue, deploy OTA updates to connected components, or alert local technicians with detailed insights, ensuring swift resolution.

Round robotic vacuum automatically cleaning a home wooden floor.

Consumer robotics

Identify battery drain, motor issues, or connectivity loss in consumer robotics devices, including smart assistants, cleaning robots, or home security drones. Remotely diagnose issues, push updates to recalibrate, or provide users with detailed fix instructions, restoring full function fast.

THE AI EDGE

On-device precision with cloud intelligence

Getting reliable data from your machines is critical for effective remote troubleshooting. Viam’s AI models run both on-device and in the cloud, delivering precise insights into real-time, on-machine issues while capturing historical data for long-term analysis. This dual approach allows teams to make real-time adjustments while driving continuous improvements, ensuring your AI models adapt and become more accurate for future troubleshooting.

Solutions

Easy system integration

Viam integrates seamlessly with existing hardware, enabling incredibly fast and cost effective deployment without operational disruptions.

Unified data visibility

Ingest real-time and historical data from any machine, sensor, or camera into a single dashboard, providing full operational visibility. Display data through internal tools, visualizations, and custom branded apps.

Seamless edge data capture

Capture data or images from any device, and upload securely to Viam cloud, creating a fast path to ML workflows.

Built-in AI/ML pipelines

Quickly label real data and learn outcomes with native ML pipelines, no complex integrations needed.

Reliable in low-connectivity

Data is stored locally and updated once a connection is available, ensuring reliable access to critical information.

Over-the-air updates

Viam enables remote system updates and code deployments, allowing you to optimize machine performance and deploy fixes even without on-site access.

Built-in security

Viam secures data with encrypted channels between machines and the cloud, ensuring compliance with international and local regulations. Data access, in the cloud or locally, is always secured with real user credentials.

Intelligent alerts

Create custom alerts and triggers tailored to your team’s needs. Integrated AI ensures alerts focus on critical issues and get smarter over time, filtering out noise to keep your team focused.

Fix issues fast

Diagnostics at a distance

Built-in, trusted security

AI-driven insights